Shipping policy

At GearHive, we are committed to delivering your orders quickly and efficiently. Please read our shipping policy below for details on processing and delivery times.

Order Processing

All orders are processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Destinations

We currently ship to customers within the United Kingdom.

If you are located outside the UK and wish to place an order, please contact us before purchasing to confirm availability and shipping costs.

Delivery Times

Estimated delivery times are as follows:

Standard UK Delivery: 2–5 business days
Remote Areas and Highlands: 3–7 business days

Please note that delivery times are estimates and may vary during busy periods, adverse weather conditions, or due to courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on the size, weight, and destination of your order.
From time to time, we may offer free shipping promotions on selected products or order values.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email once your order has been dispatched. You can use this information to monitor the progress of your delivery.

Multiple Item Orders

If you order multiple products, they may be shipped separately depending on stock availability and warehouse locations. You will receive separate tracking details for each shipment where applicable.

Delayed or Lost Deliveries

If your order has not arrived within the estimated delivery period, please contact us and we will work with the courier to investigate the issue.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before completing your purchase. GearHive cannot be held responsible for delays or additional costs resulting from incorrect information provided by the customer.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged item and packaging. We will review the case and arrange a suitable resolution.